Return and complaint policy

RETURN AND COMPLAINT POLICY

This policy defines the rules for submitting and processing complaints and returns regarding digital products available in our online store.

§ 1 GENERAL PROVISIONS

  1. The online store www.o-medic.com is operated by GLOBAL BEAUTY GROUP ŻANETA GORTAT – STANISŁAWSKA SPÓŁKA JAWNA with its registered office in Katowice, ul. ks. Ściegiennego 2, 40-113 Katowice, registered in the National Court Register by the District Court Katowice-Wschód in Katowice, VIII Commercial Division of the National Court Register, under KRS number: 0000894776, NIP 8992802390, REGON 365863362, BDO 000031030.
  2. The products offered in the store are digital content (e-books) delivered in electronic form, not placed on a physical medium.
  3. This policy is an integral part of the Store Terms and Conditions.

§ 2 COMPLAINTS REGARDING DIGITAL PRODUCTS

  1. The Consumer has the right to file a complaint if a defect is found in the digital product.
  2. The complaint may concern in particular:
    • incomplete content,
    • file damage preventing its reading,
    • non-conformity of the content with the description in the store.
  3. The complaint should be filed within 14 days from the date of product purchase.
  4. Complaints can be submitted:
    • by email to: [email protected],
    • in writing to: ul. ks. Ściegiennego 2, 40-113 Katowice.

§ 3 COMPLAINT PROCESSING PROCEDURE

  1. The complaint should contain:
    • Consumer’s first and last name,
    • email address used for purchase,
    • purchase date,
    • order number,
    • detailed description of objections.
  2. Complaints are processed within 14 days of receipt.
  3. The Consumer will be informed about the outcome of the complaint via email to the address provided in the order.

§ 4 RIGHT OF WITHDRAWAL FROM THE CONTRACT

  1. According to Article 38 of the Polish Consumer Rights Act, the Consumer does not have the right to withdraw from the contract in the case of:
    • supply of digital content not supplied on a tangible medium, if the performance has begun with the consumer’s prior express consent before the expiry of the withdrawal period and after the trader has informed the consumer about losing the right of withdrawal,
    • products delivered in electronic form which, after downloading or opening, cannot be returned due to their nature.
  2. Consent to begin the service performance is understood as:
    • downloading the purchased e-book,
    • clicking the “Download” or “Activate” button,
    • opening the file with the purchased content.
  3. In case of non-conformity of the product with the contract, the Consumer retains all rights under the legal warranty provisions.

§ 5 SOLUTIONS IN CASE OF ACCEPTED COMPLAINTS

  1. If the complaint is accepted, the Store may:
    • deliver a correct version of the product,
    • remove technical defects preventing the use of the product,
    • apply a price reduction,
    • consider a refund in justified cases.
  2. The Consumer will be informed about the chosen solution in the response to the complaint.

§ 6 CONTACT DETAILS

Contact Method Details
Email [email protected]
Mailing Address ul. ks. Ściegiennego 2, 40-113 Katowice

§ 7 OUT-OF-COURSET SETTLEMENT

  1. The Consumer has the option to use out-of-court methods for handling complaints and pursuing claims.
  2. For this purpose, they can contact:
    • the provincial inspector of the Trade Inspection,
    • the permanent amicable consumer court,
    • the provincial consumer ombudsman.
  3. The Consumer can also use the ODR (Online Dispute Resolution) platform available at: https://ec.europa.eu/consumers/odr.

§ 8 POLICY CHANGES

  1. The Store reserves the right to change this policy.
  2. Consumers will be informed about changes with 14 days’ notice.
  3. Changes do not apply to orders placed before the effective date of the new policy.

§ 9 FINAL PROVISIONS

  1. Disputes arising from contracts concluded by the Store will be resolved by the common court having jurisdiction over the Seller’s registered office.
  2. In matters not regulated by this policy, the provisions of:
    • the Consumer Rights Act,
    • the Act on the Protection of Certain Consumer Rights,
    • the Civil Code shall apply.
  3. This policy comes into effect on January 1, 2024.

Last updated: January 1, 2024